Dear Valued Evenflo Consumer:
Evenflo designs, engineers and tests our products with safety as our number-one priority. We value the trust you place in us to provide safe products for your children. Through our regular review of consumer feedback on our products, we have identified a potential safety concern with our Transitions 3-in-1 Combination Booster Seat that we want to share with you. Please be aware that this issue does not affect the structural integrity of the Transitions seat in a crash and no injuries have occurred in connection with this issue. The three model numbers above, manufactured before January 29, 2016, are affected by this recall.
The Transitions seat is called a 3-in-1 Combination Booster seat because it provides three modes of use:
To provide proper restraint in the first mode--the forward-facing harnessed booster mode--the Transitions' internal harness must be tightened to fit snugly around the child. To loosen the Transitions harness, a caregiver must activate the Central Front Adjuster (CFA) button on the front of the seat and simultaneously pull out on the harness straps. While seats with an internal harness are typically equipped with a CFA, the Transitions is the only Evenflo seat which allowed a child enough access to activate the CFA and simultaneously loosen the harness. Without a snug harness restraining the child, the potential for injury in a crash increases.
Evenflo is providing, at no charge, a remedy kit that will virtually eliminate a child's access and activation of the CFA. The remedy kit includes a replacement bottom seat pad, CFA assembly and installation instructions. For additional guidance on installing the replacement parts, please click here to view an installation video (English Video) | (Spanish Video)
To determine if your child's seat is included in this recall and to order a remedy kit, please provide your seat's model number and date of manufacture here or call us at Evenflo's ParentLink Consumer Resource Center at 1-800-233-5921, Monday-Friday, 8:00 a.m.-5 p.m. Eastern Standard Time. Please do not return your child's Transitions seat to retailers.
Before receipt of your remedy kit, Evenflo asks consumers to pay attention to whether their children are accessing the CFA area. The vast majority of children do not show an interest in gaining access to this area. If your child is not accessing the CFA area, then there is no risk of the CFA being activated, and the Transitions seat may be used safely in harnessed mode until your remedy kit is installed. If your child is accessing the CFA area prior to your receipt of a remedy kit, then your Transitions seat still may be safely used in either high-back or no-back belt-positioning modes with children at least 40 pounds and 43.3 inches. If your child does not meet the size requirements for use of Transitions as a belt-positioning booster and is also gaining access to the CFA area, then please discontinue use of the seat until the remedy kit is installed.
Evenflo is conducting this voluntary recall in coordination with the U.S National Highway Traffic Safety Administration ("NHTSA").
We'd like to thank our consumers for bringing this to our attention, as we continue listening to your feedback and honoring it with diligence.
For additional information, please click below: