Pillo Portable Napper, Model No. 12132125

January 29, 2020


Dear Valued Evenflo Customer:

In an abundance of caution, Evenflo Company, Inc. is conducting a voluntary recall in cooperation with the U.S. Consumer Product Safety Commission (CPSC) of the Pillo Portable Napper, Model No. 12132125 (on a label on leg of unit).

Pillo Portable Napper

Infant fatalities have been reported with other manufacturers' inclined sleep products, after the infants rolled from their back to their stomach or side, or under other circumstances. Approximately 3,100 units have been sold in the United States. Importantly, there have been no injuries reported in the Pillo.

If you have purchased the Pillo, Evenflo is offering you a $75.00 refund with proof of purchase in the last 12 months, or a $75.00 voucher if purchased more than 12 months ago to use online at www.evenflo.com. Proof of purchase includes: a purchase receipt, online shipment notification, registration of the product, or a gift registry that shows approximately when you received the product. To register for the recall, please click here or call Evenflo's Parentlink consumer services center at 1-800-233-5921 from 8 am-5 pm EST.

To receive your refund/voucher, you must disable the Pillo. When you register for the recall, you will have two options to demonstrate that your product has been disabled: (1) take two photos as directed in the online instructions and email them to parentlink@evenflo.com or (2) have a return envelope mailed to you that will contain instructions on disabling your Pillo and a prepaid envelope for returning parts of the product to Evenflo. When you register for the recall, you will select one of these options. Once Evenflo receives your acceptable photos or the mail-in return, the company will issue your refund or voucher within 30 days. Click here to view detailed instructions on how to disable your Pillo product.

Ensuring the safety of you and your children is Evenflo's top priority. We value your trust in us, and apologize for any inconvenience this may cause.